Phone Manager speeds up and simplifies making and receiving calls, see all your directories, call records, incoming, outgoing and missed calls and call them at the click of the mouse! Phone Manager can integrate to your in-house CRM system so that customer details are displayed on your screen before you answer the call!
Phone Manager Mobile takes the advanced features you enjoy in the office onto your smart phone so you get advanced functionality where ever you are! Your presence profile enables you to quickly select how your calls are routed depending on your availability.
Automates your outbound calling – whether your staff are calling to make appointments, collect debts or undertake customer service surveys. Campaign Manager delivers increased productivity and a rapid return on investment (ROI).
The Xarios Call Recorder is scalable from a handful of extensions to a multi-site enterprise implementation. The application includes an intuitive browser based management tool and can deliver applications to enable PCI compliance and call scoring.
Customer service excellence is demanded by all organisations, in all industry sectors, in all circumstances: CRM Communicator offers the ability to deliver customer information from your CRM application to your screen before the call is answered - enabling your call handling team to deliver enhanced customer service levels quickly and easily.
'If you can’t measure it you can’t manage it’ Xarios Call Reporting enables you to see calls into and out of your business, as well as critical information such as calls that go unanswered and how long it takes to answer your incoming callers – in today’s competitive landscape this is an essential tool for managing your customer service levels.
Xarios Technologies have more than 15 years’ track record working with some of the global leaders of the telecoms industry. Xarios Technologies design, develop and supply a range of telephony applications that enhance the functionality and usability of the core telephony platform and deliver tangible benefits to businesses where telecommunications is an essential business tool.
The Xarios Technologies journey started when customers wanted applications and solutions that were associated with large enterprise class environments for the medium size business …at a price and complexity level commensurate with the scale of the business. These initial applications have matured into leading products in their sector with more than 250,000 desktops using one or more Xarios applications
The Xarios Technologies go to market strategy is via OEM agreements with telephony vendors, country and vertical distribution partners and individual resellers – to be successful in this arena products need to be logical and straight forwarded to sell, have an easily demonstrable ROI and are uncomplicated and rapid to deploy.
The applications are fully supported by a technical services team who provide a wide range of services including a maintenance, installation, professional services and training on behalf of Xarios Business partners.
A significant number of highly successful organisations have built their business processes around the Xarios application portfolio and have expanded to many times their original deployment.
The Xarios difference is encompassed in the characteristics of the business: a passion for the products and how they can work for a customer, a commitment to deliver value and functionality a ‘can do’ attitude and a passion for world class customer service.
Xarios Technologies operates from its head office near Media City in Manchester UK and from the US branch office in Phoenix, Arizona