The Xarios Call Recorder fully integrates with the Phone Manager Application Suite and offers an exceptional depth of integration for users of Mitel MiVoice Office platforms.
The Xarios Technologies call recorder platform is highly scalable from a handful of extensions, up to a multi-site multi-trunk environment – with the capability to connect to extensions, ISDN or Sip trunks – the Xarios platform can be configured to cost effectively meet your exact needs.
Recording phone calls is not difficult. Retrieving, searching for and listening to those calls is the clever bit! The Xarios browser interface enables calls to be quickly located using search criteria based on CLI (calling line identity), DDI, extension number or Agent number with additional filters of hunt group and department to further narrow the search – the multi-level security features on the interface ensures only permitted users can listen to calls .
The recording set up is comprehensive and simple: The set can include or exclude extensions, DDIs or incoming calls from certain numbers. The recording platform will identify the call path through the business so that as the call in transferred each segment can be played back. The Xarios Call Recorder enables a PCI compliant environment with automated or manual suppression of credit card details.
Increasingly organizations are using call recording to mentor and train their staff and here the Xarios platform leads the way with workforce management and call scoring options designed to manage and organize staff monitoring programs.
The Xarios recordings can be integrated into a customer’s CRM system so that individual call records can be stored in a customer's record.
The flexible nature of the Xarios platform means that today’s basic requirement can evolve into a sophisticated evaluation and compliant environment at a time and pace to suit the business needs.