Call Recorder New

MiVoice Office Application Suite v5.1

MiVoice Office Call Recorder – Small Business Edition (SBE)

Comprehensive and easy to use call recording and retrieval for the MiVoice Office Application Suite

Overview

MiVoice Office Call Recorder - Small Business Edition brings all the functionality of mainstream call recording in a scale to suit the small business. It can record up to 8 concurrent calls and provides easy to use search and retrieval options. The solution is part of the MiVoice Office Application Suite and can be added to existing implementations with a license upgrade. No additional hardware required.

Introduction

Call recording is increasingly seen as a ‘must have’ application for small business. It enables quick and confident dispute resolution, as well as the option to review calls for training and mentoring purposes.

Businesses in certain industries are required by their governing body to record all calls for compliance purposes. For those companies taking credit card payments over the phone, the call recorder provides a method of muting recordings so that sensitive information is not stored.

Call Recorder Datasheet

Call Recorder Small Business Edition Datasheet

Key Features

  • Web based interface, no client side installation required. Recordings are accessible from any compatible browser on Windows, Mac or Tablet
  • Record up to 8 calls concurrently, upgrade to up to 250 calls as the system grows
  • Call segmentation allows in-depth tracking of call transfers & routes
  • Easy to manage permission structure
  • Inclusion & exclusion lists, record only what is needed
  • Organize recordings in personal folders or email/save part or sections of a call
  • Full auditing of recording access
  • Playback your own calls directly from Phone Manager Desktop client
  • Easy to use filters to quickly playback calls from specific extensions, agents or numbers
  • Flexible archiving options for stored call data

Call Recorder

Overview

MiVoice Office Call Recorder is the call recording feature of the MiVoice Office Application Suite. It provides a powerful business tool with easy to use search and retrieval options which can scale as your telephone system expands.

Introduction

Call recording is increasingly seen as a ‘must have’ application for small businesses. It enables quick and confident dispute resolution, as well as the option to review calls for training and mentoring purposes.

Businesses in certain industries are required by their governing body to record all calls for compliance purposes. For those companies taking credit card payments over the phone, the call recorder provides a methods of muting recordings so that sensitive information is not recorded.

Web-based Search & Playback

The solution provides an intuitive web based interface for the searching and playback of recordings. Coupled with the extensive call information stored (Agent Ids, Hunt Groups etc.), calls are quick and easy to find.

You can search for and playback calls through any compliant browser on Windows, Mac or Tablet/Mobile. In addition, users can playback their own calls directly from their Phone Manager Desktop call history.

Storage

Depending on requirements, the system can be configured to store call recordings indefinitely or to automatically delete them after a set period of time. Recordings can be stored locally on the server or archived off to network shares.

Permissions & Recording Control

Exclusion list entries can be used to prevent specific calls from being recorded. This is most commonly used to prevent calls to directors or management from being recorded.

Secure Data

Each recording solution employs an advanced set of security profiles and policies that can easily be used to manage and maintain access levels for users of the system. In addition, all calls are encrypted with AES 256 encryption so that they are tamper proof and can be used as legal evidence.

PCI Compliance

Where credit card details or other sensitive information is being taken over the phone the system can mute recordings at the appropriate time so that sensitive information is not stored by the call recording solution.

Key Features

  • Web based interface, no client side installation required. Recordings are accessible from any compatible browser on Windows, Mac or Tablet
  • Record up to 250 calls concurrently
  • Call Segmentation allows in-depth tracking of call transfers & routes
  • Easy to manage permission structure
  • Inclusion & exclusion lists, record only what is needed
  • Organize recordings in personal folders or email/save part or sections of a call
  • Full auditing of recording access
  • Playback your own calls directly from Phone Manager Desktop client
  • Easy to use filters to quickly playback calls from specific extensions, agents or numbers
  • Flexible archiving options for stored call data