Every organization is unique and communicates with their customers in different ways, that’s why our Wallboards are completely customizable. Choose from hundreds of different statistics, then filter them to show exactly the information needed to measure staff performance.
Clearly display information on active calls so that all staff members can see when customers are waiting or when service level targets are being affected. Wallboards can be displayed on any compatible browser or simply deploy on any TV using our new Amazon Fire TV application.
If a caller hangs up before they speak to someone, it either means lost revenue or an unhappy customer. By tracking information on active calls, changes can be made so that a waiting call doesn’t become a lost call.
Using alarms to draw attention to possible issues, supervisors and staff can make intelligent decisions to improve the customer experience and maintain performance targets.
Sales, appointments or any other type of call can be categorized and tracked using account codes, then displayed for everyone to see.
Staff can be motivated by seeing their progress, limiting the need for constant supervision. By combining gauges and alarms, performance against targets can be easily measured and communicated.
Use the dedicated Amazon Fire TV application to render a wallboard without the need of a PC. This greatly simplifies deployment and reduces the cost of ownership.
Customizing a Wallboard with corporate images not only makes them look more professional but builds brand awareness within an organization. Images can be used to segment data into teams or departments so that Wallboards are easy to read at a glance.
Corporate videos can be used to communicate company messages in customer facing areas of a building and to communicate employee goals or best practices.
Versatile messaging tiles can offer visitors a warm welcome, or display corporate messaging to staff. The scrolling Ticker Tape displays key notes, alongside real-time statistics. The Wallboard becomes the focal point for your business operations.
Information on calls that are currently live in the system can be displayed, including calls queuing and live agent status. This means action can be taken to stop service level breaches before they happen.
Alarms can be configured to ensure that attention is paid to service affecting issues. Play a sound, flash a tile or even send an email based on user customizable thresholds.
Tiles colors can be configured to change based on the statistic being shown. By setting thresholds for KPI performance, it is easy to see at a glance whether everything is as it should be.
User entered data or data from an external database can be displayed alongside call statistics. This allows important business KPIs to be viewed all in the same place.
Wallboards can be customized with videos, company logos or other images to promote brands and to give Wallboards a professional look within your organization.
Use the dedicated Amazon FireTV Application to render a Wallboard without the need of a PC. This simplifies deployment and reduces the cost of ownership.
Improve customer experience, monitor staff and maintain service levels with advanced call reporting
Real-time visibility and control over your contact center with fully filtered, customizable views