Unleashing the power of your Mitel MiVoice Business telephony platform with CRM Communicator.
Customer service excellence is demanded by all organisations, in all industry sectors, in all circumstances: The ability to know details of your calling party prior to speaking to them enables your call handling team to deliver enhanced customer service levels quickly and easily.
This Windows application from Xarios Technologies is designed to create the link between your Mitel MiVoice Business telephony platform and your CRM system to allow quick and simple access to advanced features. CRM communicator supports the following key functions as standard:
Screen Pop Calling Party Details
Displays the caller’s name in the Preview or Phone window when a match against it is found in the integrated application(s).
Screen Popping Contact Record
Click the application’s icon in the Phone or Preview window and the caller’s contact record is displayed directly in the source application.
Click to dial
Find the number and dial directly from the application. The exact method varies between applications.
Customer Directory Record Search
Enables you to concurrently search many supported CRMs plus the built-in Shared Address Book and click to dial from the results.