Phone Manager is an indispensable unified communications tool that simplifies control of calls and provides easy communication with colleagues. Availability, call history, chat, directory access, CRM integration and more - this easy to use application provides many features, all designed to improve productivity and give users complete control over how and when they are contactable. Phone Manager also has a built-in softphone so that employees can communicate wherever they are.
With a simple profile change, users can control when they are available and select which numbers they can be reached on. Each profile can be configured individually to make sure users are always contactable or placed in do-not-disturb if they are in a meeting. Optional status messages allow users to leave information on what they are doing and when they can be contacted.
Improve the customer experience by optimizing the time spent talking with clients. Phone Manager integrates with a range of CRM solutions to make users more productive and to populate CRM systems with contact data. Some of the integrations provided include:
Minimize training and maximize productivity with Phone Manager’s contact center features. Users shouldn’t have to remember agent Ids, login codes or queue numbers. A simple drop-down within the application allows users to login to queues, then control their do-not-disturb or wrap status without touching the phone. Use account codes to categorize calls and improve reports to motivate staff by showing their individual performance on the personal wallboard.
Working from home is becoming increasingly popular but it is vital to stay connected with clients and colleagues when you do. Phone Manager provides a range of features to makes sure remote staff are easily contactable and their status is visible. An integrated softphone allows remote users to take internal and customer calls, just like they would in the office. Their status and availability can be easily seen throughout the organization and directory access makes keeping in touch straight forward.
Phone Manager now supports the Kuando Busylight to provide clear status information to colleagues. This plug & play accessory is supported in Professional & Team Leader versions of Phone Manager, providing a clear indication of user or agent status.
For information on where to purchase Busylight hardware, visit www.plenom.com
Get complete visibility of all your calls, no matter which of your extensions you made them on. Search for a specific number or even playback calls from your history when combined with our call recording solution.
Provide agents with real-time updates of their performance with the integrated personal wallboard. Users can see how close they are to target or can be notified when calls are queuing on hunt groups, so they can take action to prevent lost calls.
Control the calling party number presented for each call made when calling on behalf of clients or different brands. Phone Manager allows users to choose a caller id to present or select from a predefined list on their assigned toolbar.
Control when you are available to take calls and which phone numbers you can be contacted on with a simple profile selection. All profiles can be individually configured to each user’s needs.
Make telephone calls quickly and without mis-dialing using the ‘Highlight and Dial’ feature. Phone Manager also handles ‘tel://’ and ‘callto://’ URIs to make dialing from web pages a single click!
Make call using TAPI on supported applications or use Phone Manager’s extensive APIs to integrate almost any telephony feature with in-house applications.
Phone Manager can switch seamlessly between controlling your phone in the office to becoming your softphone while at home or out of the office. Allowing you to stay in touch with clients or colleagues.
Access corporate and personal directories and even linked CRM systems. Phone Manager provides quick one touch dialing and uses the directories to show who is calling.
Stay in constant contact with other uses with the built-in chat feature. Users can chat with any Phone Manager or Phone Manager Mobile user
Stay Connected with Mobile UC. Change Presence & Access Chat, Directories, Call History, Voicemail…wherever you are.
Take Control with Outbound Dialling. Improve productivity, simplify management & without compromising customer experience
CRM Integration & Screen Popping. Streamline Access to Customer Data & Optimise Customer Experience