Monitor performance and customer experience using in depth reports with advanced filtering and scheduling
Track customer experience in real time with fully customizable live call wallboards
Take control of your communications platform, monitor service levels, track & update agent status to meet performance targets
Xarios Dimensions is a cloud-based call analytics platform for informal contact centers, allowing you to monitor customer experience and manage staff using historical call data and wallboard that update in real-time and show live call & user data.
Dimensions can be added to unified communications platforms to enhance offerings
Apply branding to present a consistent look and feel to your customers
Onboard & manage customers through the reseller provisioning portal
Monitor live user status and call traffic to maintain customer experience and service levels.
Monitor staff performance and call traffic trends over time. View call lists, lost calls or summarized data to see how users or groups are performing.
Monitor different departments and teams of users with the Dimensions interactive dashboard. Track call traffic and view individual user performance.