Xarios Dimensions

Dimensions Call Reporting

Monitor performance and customer experience using in depth reports with advanced filtering and scheduling

Dimensions Wallboard

Track customer experience in real time with fully customizable live call wallboards

Dimensions Dashboard

Take control of your communications platform, monitor service levels, track & update agent status to meet performance targets

What is Dimensions?

Xarios Dimensions is a cloud-based call analytics platform for informal contact centers, allowing you to monitor customer experience and manage staff using historical call data and wallboard that update in real-time and show live call & user data.

  • Expand the value proposition of your cloud communications offering
  • White label options available
  • Fully managed service with support included
  • Multi-language support
  • Self-managed, easy to use provisioning portal
  • Multiple communications systems supported per customer

Cloud Call Analytics

Dimensions can be added to unified communications platforms to enhance offerings

White Label Options

Apply branding to present a consistent look and feel to your customers

Self-service Provisioning

Onboard & manage customers through the reseller provisioning portal

Dimensions Wallboard

Monitor live user status and call traffic to maintain customer experience and service levels.

    • Flexible filtering
    • Configurable alarms
    • Real time statistic updates
    • Display corporate images/videos
    • Add messages for staff or customers

Dimensions Call Reporting

Monitor staff performance and call traffic trends over time. View call lists, lost calls or summarized data to see how users or groups are performing.

  • Hundreds of statistics to choose from
  • Email scheduling options for report automation
  • Flexible filtering
  • Share reports with colleagues using workspaces

Dimensions Dashboard for Supervisors

Monitor different departments and teams of users with the Dimensions interactive dashboard. Track call traffic and view individual user performance.

    • Live user and call status information
    • Optional group and agent status information
    • Configure multiple views for looking at different business areas
    • Use alarms to notify of potential problems