All businesses communicate with customers over the phone, whether in a formal contact centre environment or an informal office environment. Our call analytics software provides the tools to analyse customer experience and monitor staff in real-time, with live calls/states or over time using our reporting packages. Analysing call traffic and service levels provides valuable insights into how and when your customers are communicating, making it easy to spot trends and improve performance by making statistic driven decisions.
Call recording is a ‘must have’ application for any organisation. It enables quick and confident dispute resolution, as well as the option to review calls for training and mentoring purposes. Our solution is an easy to use, secure voice recording platform for SIP, ISDN & Analogue sources. It has a range of features to make finding the right recording a simple process and integrates with other Xarios products to provide a seamless user experience.
Increase productivity and simplify communications with our range of unified communication solutions. Our range of products and features provide the tools for call centre agents, supervisors and office workers to communicate easily with customers and colleagues.
Interactive Voice Response (IVR) solutions offer a sophisticated self-service environment that automates repetitive telephony activities in a way that improves the customer experience and delivers a tangible return on investment. By handling common customer requests automatically, customers no longer have to wait in queues and employee time can be freed up to handle more complex issues.