The purpose of the IVR application is to offer a sophisticated self-service environment that automates repetitive telephony activities in a way that improves the customer experience whilst delivering a tangible ROI and improving staff deployment and efficiency.
Historically IVR deployments were the reserve of large complex contact centres and enterprise environments. Xarios Technologies brings this functionality to the SMB in a package that is both flexible and cost effective.
The application consists of building blocks that can be added in a way that addresses the changing and evolving needs of the business. The IVR Framework Starter Pack can accommodate additional channel licences and applications both from the pre-packaged range and also custom build applications. Contact your Xarios account manager for further details.
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