IVR & Wallboard
Queue minder IVR applications gets new wall board activity view.
The Xarios pre-packaged Queue minder application can now benefit for a management reporting capability using the MiVO Wallboard - this enables organisations to see at a glance how many call backs are in the queue and how many staff or agents are available to make these calls – this enables the supervisor to manage effectively their performance thresholds.
New leader led engineering training courses for the MiVO Application Suite 5.1 are in lace – see the bulletin on the web site for more details and how to register.
An exciting year beckons!
The Latest version of the Xarios designed and developed Mitel MiVoice Application Suite is due for release during quarter 1 of the year – this important release brings much called for additions to the existing portfolio in the shape of Real-Time reporting, Wallboards, Supervisor Dashboards and contact centre agent analytics this new version also supports Phone Manager functionality on the Mitel 6900 range of terminals.
Existing MiVO Application Suite users who have a current SWAS agreement can update to the new version without charge and add applications to suit their business processes – and importantly they have the opportunity to try these without charge using the 14 day trial licence program.
Of course development never stops! And in the wings are an additional ‘Personal Wallboard’ application that enables managers to have a specialized view of the key metrics relevant to their role in the business; additional functionality on the MiVO Mobile Client is also due for release in the early months together with an updated version of Call Recorder to offer a ‘right to remove’ capability to align with the new GDPR regulations that will come into force in May 2018.
Happy New Year From Xarios
The team here art Xarios are very excited about all the new applications we have coming on stream during 2017, which we feel certain will uncover some great new sales opportunities for both new and existing customers.
Our MiVO Application Suite Release 5.0 is due to come to market within the first quarter – this will add further easy to deploy applications to sit alongside our Phone Manager and Phone Manager Mobile offerings and bring Call Reporting and Call Recording into the family of products – all pre-installed for deployment on a single server.
The method of integration to the MiVO and the single server environment drastically reduce the time and complexity of installation – the new licencing model simplifies the registration of any additional licences.
Of course the installation is only easy if you have done the installation course! A new R5.0 course will be available from Mitel at the time of launch and in addition Xarios will be running a series of workshops for engineers who have completed the course but who value a hands on session with product experts to clarify any questions on installation, licencing and upgrades – dates for these will be available at the time the product is launched.
Watch out for notification of the MiVO Application Suite roadshows in February and March.
As part of the Application suite 5.0 we will be introducing compatibility with the EMIS health care application – again we are excited by the opportunities this together with the Call Recording and Reporting applications bring for healthcare applications. This package enables a highly specified application solution for Doctors surgeries who use the EMIS application (EMIS have approx. 55% of the doctor’s surgery market) they can save valuable time by screen popping the Patient details and ensure they are hitting their performance targets issuing the Call Reporter application – the Call Recorder application ensures that sensitive conversations and instructions are stored for future reference.
Call Recorder Training Dates
To apply please speak to your account manager:
- 28th February / 1st March
- 14th March / 15th March
- 28th March / 29th March
- 25th April / 26th April