Phone Manager

MiVoice Office Application Suite v5.1


The Phone Manager application can reside on your desktop, your laptop, and now on your smartphone as well (See Phone Manager Mobile)

Phone Manager has three levels of licensing:


Which integrates to Microsoft Outlook ©.


Which is needed to integrate to CRM platforms.

Team leader

Which offers supervisors visibility and control over their co-workers activity.

Phone Manager offers numerous benefits that enhance productivity and deliver efficiencies and economies to the organization – the key features are set out below.

On screen call control

Presence profiles

CRM integration & Screen Popping

Conference Calls

Microsoft Outlook© & Office 365 integration out-of-the-box

Highlight and dial

Unlimited directory contacts

Text chat function

Phone Manager makes life easier, see all your call records, incoming, outgoing and missed calls and call them at the click of the mouse! Also see what your colleagues are doing and who they are talking to.

Phone Manager can import your directories from other sources so that you can create one master directory for everyone you call. The ‘Toaster’ pops up to tell you who is calling before you answer. Phone Manager also enables you to integrate with your CRM system to ‘pop’ your customer record as you answer the call.

Phone Manager has a wealth of other features such as ‘chat’ to enable an instant message session with colleagues as well as the ability to add new callers to your directory at the click of a mouse. View the Phone Manager Video below.

Summer 2016 sees the launch of the Phone Manager Mobile application which offers all this functionality on your mobile smartphone – so being able to contact your colleagues quickly and easily can be done wherever you are. Phone Manager also enables important calls to be recorded (if call recording is installed) from your smartphone using the office link or softphone capability.


You can connect Phone Manager to your smartphone with
Phone Manager Mobile

Phone Manager desktop application screenshot

Multi-Party Chat

With the release of the MiVoice Office Application Suite v5.1 Phone Manager introduces Multi-Party Chat. Instant message with your colleagues in a one-on-one or multi-participant chat window.

Call Control

The core feature of any desktop phone client is to provide the end-user with control of their telephone, directly from their PC. This is not restricted to just making and receiving calls, but also to fully control all the features of the telephone using your desktop screen and not having to touch the telephone.

Xarios designed its Phone Manager software to integrate as closely as possible with the Mitel MiVoice Office 250 system. As a result of this we are able provide a range of telephony functions directly from the desktop:

Providing these features from the desktop makes training more efficient. Features are easy to use and well documented in help files so users can quickly learn and implement the features they need.

Highlight & Dial

Making an outbound call from desktop applications has never been easier than with the highlight & dial feature. Dialling automatically from a number on screen saves a great deal of time and eliminates misdialling.

Any Phone Client user can highlight a number they see on the screen and initiate a telephone conversation either by pressing the quick dial hot key or by double-clicking on the Phone Client icon.

For more in depth integration to existing CRM and other applications, Phone Manager offers API's to deliver enhanced functionality.

CRM Screen Popping & Integration

Identifying a customer before a call gets answered and using that information to automatically populate your screen with their contact details is one of the primary requirements of computer telephony integration (CTI). Automating this process vastly reduces the amount of time your employees spend identifying the caller and means they spend more time helping the customer.

It is widely agreed that manually accessing a customer record takes between 20 and 50 seconds – so if you save an average of 30 seconds on every incoming customer service call– it will deliver a compelling ROI.  

Caller ID Screen Popping

The simplest way of identifying a customer and screen popping their details is using their calling line identity (CLI). Phone Manager supports screen popping using CLI on Microsoft outlook and office 365 out of the box: using the Phone Manager professional licence, screen popping is available on most of the most popular CRM applications. Consult your Xarios account manager for an up-to-date list.

Setting up screen popping with any of these applications is a simple process once Phone Manager is installed. A professional license is required to use the Phone Manager screen popping features.

If your CRM application does not appear on the list – don’t worry Xarios can offer integration to most applications including custom or bespoke services – contact the professional services team for more information.

Screen Popping without Caller ID

If a customer does not present a caller ID or the caller ID cannot be guaranteed deliver a unique identify, the customer can be prompted for an order number or account number which can then be used to identify the customer and perform a screen pop of their customer detail. This requires an IVR (interactive voice response) application to be added to the solution - see IVR details here or on the home page.

CRM Integration Request Form

To progress an enquiry regarding CRM Integration using either Phone Manager or CRM Communicator to an application not on our integration list, we need the following information as a minimum.

The CRM Vendor

We will need to contact the CRM vendor / developer to confirm our ability to inter-operate. We will need:

Vendor Details

Details of a contact person at the CRM vendor:

Reseller Details

Co-Worker Status Visibility

Phone Manager uses Presence Profiles to route calls to individuals dependent upon their activity – for example, if you are in a meeting, your calls can be routed to a colleague or to your voice mail. Your presence profile status will be displayed to other Phone Manager users so that they know, without calling you, if you are available or not – and if not, what options they have – leave a chat message or a voice mail. The favorites and contacts window provides a detailed view of users throughout your organisation. Not only can you see whether or not they are in work but also if they are in DND (Do-Not-Disturb), Wrap-Up or on a call. If you have the correct security rights it is also possible to see who other people are on the phone to, which ACD (Automatic Call Distribution) groups they are logged into and many other status details.

Easily Make & Transfer Calls

As well as showing the status of users, the window provides an easy way to make calls and transfer calls to other users. A simple double click of another user’s icon initiates a telephone call or sets up an announced transfer of the call in progress to that user.

Team Leader Features

With a Team Leader license the ability to change another user’s status becomes available, from a right-click menu the user can change the DND or logged in status of other users.