Support

About Xarios Support

The Xarios support team can offer reseller partners a full range of support modules that can meet every customer need. The Xarios support team can offer 24x7 support contract utilising our fully trained teams in both the UK and North America.

Support Desk

The Xarios Support Desk provides the first point of contact for resellers who require any form of professional service or support.

Fault Resolution

Xarios engineering staff strive to ensure rapid service incident resolution. Once an issues is logged with the service team the progress can be monitored via the online Partner portal.

Training

Xarios provide a comprehensive range of technical training courses on all its applications. Additionally Xarios can offer ‘1 to 1’ training sessions for your end user customers who need training on some of the more sophisticated applications, notably the Quality or call scoring modules of the call recording application and setting up and managing the outbound dialler application within Campaign Manager. Training can be provided, either via a web conference or on site.

Sales Support

The Xarios Business managers are available to assist resellers and other partners in demonstrating, specifying and pricing solutions that deploy Xarios applications. Contact the sales support department for assistance.

 

Remote Support

This page is for maintenance customers who have already logged a support ticket with the Xarios help desk, if you have not already logged a support ticket please contact the help desk on 0161 786 4350 or [email protected].

If you are already in contact with support and would like to set up a remote control session please press the button below.  Clicking the button will begin installation of a TeamViewer applet and will connect you to the Xarios Support queue.  Ensure you follow the prompts correctly and allow any components to install.

Click here to download TeamViewer

Click here to download the 'End User License Agreement'