Xarios provides a full range of support services for resellers and customers on all products, including optional 24x7 support contracts if required, utilizing our fully trained teams in North America and the United Kingdom.
If you are an end-user of our products and require technical assistance, please contact the reseller through which the product was purchased. If this is not possible, please email or call our sales team for assistance.
Xarios provides a comprehensive range of training courses for resellers and customers. This ranges from remote web-based product and sales training to lab-based installation training. For information on the training courses available, please contact our sales team.
Our support desk provides technical support for resellers wishing to escalate customer tickets/questions. Support requests can be raised through our reseller portal or by calling the Xarios support team.
Xarios Business Managers are available to assist resellers and other partners in demonstrating, pricing and technical specification of products. Reseller product information and sales guides can be accessed through the 'Resources' page.
For sales support, please contact our dedicated sales team:
This section is for maintenance customers or resellers who have already logged a support ticket with the Xarios help desk. If you have not already logged a support ticket, please contact the help desk on 0161 786 4350 (UK) (+1) 888 927 4671 (US) or [email protected].
If you are already in contact with our support team and have been request to initiate a remote control session, please press the button below. Clicking the button will begin installation of a TeamViewer applet and will connect you to the Xarios support queue. Ensure you follow the prompts correctly and allow any components to install.