US Support

About Xarios Support

The Xarios support team can offer reseller partners a full range of support modules that can meet every customers needs. 

Support Desk

The Xarios Support Desk provides the first point of contact for resellers who require any form of professional service or support.

Fault Resolution

Xarios engineering staff strive to ensure rapid service incident resolution. Once an issues is logged with the service team the progress can be monitored via the online Partner portal.

Sales Support

The Xarios Business managers are available to assist resellers and other partners in demonstrating, specifying and pricing solutions that deploy Xarios applications. Contact the sales support department for assistance.

 

Remote Support

This page is for maintenance customers who have already logged a support ticket with the Xarios help desk, if you have not already logged a support ticket please contact the help desk on T: (+1) 888 927 4671 then select option 3 or ussupport@xarios.com.

If you are already in contact with support and would like to set up a remote control session please press the button below.  Clicking the button will begin installation of a TeamViewer applet and will connect you to the Xarios Support queue.  Ensure you follow the prompts correctly and allow any components to install.

TeamViewerSupport